Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return within 14 days of receiving the order. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging with tags attached

  • A receipt or proof of purchase is required

Items that show signs of use, damage, or alteration may not be accepted for return.

2. Non-Returnable & Hygiene-Sensitive Items

For health, hygiene, and safety reasons, the following items cannot be returned or refunded once opened or used:

  • Hair products and hair accessories

  • Perfumes / fragrances

  • Jewelry (earrings and body jewelry)

  • Weight loss products

  • Beauty or personal care items

Returns for these items are only accepted if they are unused, sealed, and in original packaging.

3. Clothing, Shoes & Fashion Items

The following items are eligible for return within 14 days:

  • Clothes

  • Shoes

  • Handbags

Conditions:

  • Must be unworn and unwashed

  • Tags must still be attached

  • No stains, perfume scent, or damage

4. Home, Kitchen & Lifestyle Products

Eligible for return within 14 days if unused:

  • Cups

  • Home decor

  • Kitchen utensils

  • Bedsheets

  • Pet supplies

  • Gym equipment or fitness accessories

Items must be unused and returned in original packaging.

5. Electronics

Electronics can be returned within 7 days of delivery if:

  • The item is defective

  • The item arrived damaged

  • The wrong product was sent

Electronics must include all accessories, manuals, and original packaging.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  1. Contact our support team within 48 hours of delivery

  2. Provide photos or videos of the issue

  3. Our team will arrange a replacement or refund

7. Refund Process

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

Shipping costs are non-refundable unless the return is due to our error.

8. Exchange Policy

We offer exchanges for:

  • Size issues (clothing or shoes)

  • Defective products

  • Wrong items sent

Exchanges depend on product availability.

9. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

10. Contact Us

For return or refund requests, please contact us:

Email: support@shopadaku.com
Customer Support Hours: Monday – Friday