Shipping policy

Shipping Policy

Thank you for shopping with us. Below you will find important information regarding our shipping process.

1. Order Processing

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or holidays.

If we experience a high volume of orders, processing times may be slightly delayed. Customers will be notified if there is a significant delay.

2. Shipping Time

Estimated delivery times depend on your location.

Typical shipping times:

  • Standard Shipping: 5–10 business days

  • International Shipping: 7–20 business days

Delivery times are estimates and may vary due to factors outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package weight

  • Shipping method selected

Promotional offers such as free shipping may apply during special promotions.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor the delivery status of your package.

Tracking information may take 24–48 hours to update.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We may not be able to change the address once the order is shipped

  • We are not responsible for lost packages due to incorrect addresses

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages after they have been marked as delivered by the shipping carrier.

If your package is lost during transit, please contact the shipping carrier first. Our support team will assist when possible.

7. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of:

  • The damaged product

  • The packaging

We will review the case and arrange a replacement or refund if approved.

8. International Shipping

For international orders:

  • Customers are responsible for customs duties, taxes, or import fees required by their country

  • Delivery may take longer due to customs processing

9. Delays

Shipping delays may occur due to:

  • Weather conditions

  • Customs processing

  • Carrier delays

  • High demand periods

We appreciate your patience in such situations.

10. Contact Us

If you have questions regarding shipping, please contact us:

Email: support@shopadaku.com
Customer Support: Monday – Friday